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Thank you for your enquiry.
We're normally busy, so it might take a few hours to check my emails and get back to you.
If you require an urgent response that cannot wait, please contact me direct on my mobile: 0400 702 158. Look forward to getting in touch.
Regards, Jonathan Bull

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How often should I get my house windows cleaned?

Most residential clients require their windows cleaned every 3 - 6 months. However, this can vary depending on many factors, such as traffic pollution, if the house is near the beach and is affected by salt spray, or if there are a lot of little children or pets putting dirty hands or paws on the glass, etc

How much does window cleaning cost?

The cost for window cleaning small places generally starts from $150. However, it depends on the quantity and difficulty of access to the windows. Given that few jobs are the same, our window cleaners are prepared to visit the job in person free of charge to give you a competitive quote - obligation free.
If the job is simple to explain, please provide details on the 'Contact Us' page.
We can often give you the price straight away. Emailing photos will help too. For other jobs, we are happy to pay a visit in person to provide you the quote.

How do you accept payment?

You can pay the window cleaner when he comes to do the job either by Cash, Bank Transfer or Credit Card (Visa or MasterCard, only for domestic jobs).

Can you give me a Tax Invoice?

Of course! All our window cleaners are willing and happy to provide you with a tax invoice.

What type of window cleaning do you do?

We clean Residential, Commercial, Strata, Industrial and Government building windows - inside and out. We can access just about any windows from ground floor up to 6 storeys high, and gutters up to 3 storeys high.

How far in advance do I need to book?

We can often carry out the job within the same week of your enquiry. If you're in a rush, it may be possible to arrange to have the job done in the same visit as the quote. To speed things up, email us the address with a good description of the job and if possible, a few photos.

How should I prepare for the window cleaners coming to my place?

Once you've made a booking and know the date and time for the window cleaners to arrive, we'll send you a reminder email a couple of days beforehand.

if we are cleaning the inside of your windows, please make sure your blinds are pulled up, curtains are opened and any personal effects or ornaments are removed from your window sills to allow us clear access.

What's included in a standard "maintenance window clean"?

Obviously, we clean the glass - streak free. We also wipe the window frames, sills, clean any fly screens (or fly wires) and remove spider webs from around the window area. We will remove a small amount of paint spots, bug marks and other hard marks.

we clean the sills of awning windows

Cleaning window sill of an awning (wind-out) window

sill of a sash window being cleaned

Cleaning the window sill of a sash window is a standard part of our window cleaning

Window frame being cleaned

We clean the frames of windows

Cleaning fly screens

We include cleaning (by brushing or wiping, not rinsing with water) fly screens as part of the window cleaning job

What's not included as standard? Let's make it clear

Below are descriptions of what is not included in our standard 'maintenance window cleaning' quotes. We want to be transparent so you completely understand what to expect with our service.
In most cases, we are happy to provide you with a quote to include the following items.

Glass with hard water stains

Hard water stains, soap scum, lime scale, glass cancer, glass corrosion. These terms all mean similar things - that the glass doesn't look clean, even after a normal window clean.
This can occur to glass when a high concentration of dissolved minerals runs over the glass. It's most common on windows that get wet from sprinklers, swimming pools or driving rain that transfers water from fly screens to the glass.
The window feels rough, doesn't shine much and over time, gradually looses it's transparency, getting more cloudy.
Special (acid-based) hard-water-stain removers are available to remove the mineral deposits and restore the glass's shine.

Glass with a lot of hardened marks, stickers or after renovation grime needs special attention. It can be quite time consuming to do a thorough but careful job. You need the right tools, experience and temperament.
Please make sure to mention in advance if there is anything like this for your job.

Window with hardened marks on the glass
Mouldy window frames

Cleaning heavy mould on window frames is not part of a standard 'maintenance window clean'.
Generally, we don't come across this kind of mould (pictured) very often. It is normally the result of condensation due to poor ventilation and temprature regulation.
As it takes more time and effort to remove this, we ask for it to be mentioned to us before we send the final quote, so it can be factored in.

Side jams and head jams of sash windows do not normally get dirty. We do not normally clean this part of the window frame unless specifically requested beforehand.

side jam and head jam of sash windows
Sash window cross bar

The inside facing cross bar or bottom rail of sash windows is normally not included in a maintenance window clean.
This is beause in many cases, the top part of the window is rarely moved, and often becomes jammed. To be able to clean the cross bar, the top and the bottom panes of the sash window must be able to slide freely.

Window tracks, or window runners are not included in our maintenance window cleaning price.
This is the part at the bottom of a window frame where the window slides left or right.
We find that many clients don't want or don't need this part of the frame cleaned, so we don't want to charge everyone for it. Please ask us for a seperate quote to clean the window tracks if you would like that done.

How can you reach the outsides of my high windows?

Firstly, some windows can be accessed from inside. We also use poles and tall ladders where possible.

For windows above 2 to 3 stories and below 7 that can't be accessed from inside, we have a long water-fed pole with pure water system which delivers sparkling results to glass and the surrounds. This amazing technology can reach up to 70 feet, or 20 meters high!
It's safe to use - no chemicals and the worker stands safely on the ground.

See more about cleaning high windows here.

Do the window cleaners have all the necessary insurance cover?

Yes. We are covered by $20 million Public Liability insurance and all workers are also covered by Workers Compensation Insurance. We are happy to forward a copy of the Certificates of Currency on request.

Can you prepare Safe Work Method Statements?

Yes. We can provide you with a SWMS once a job has been confirmed. Please let us know in advance if this will be required.

What else do you do besides window cleaning?

We also do pressure cleaning/house washing and gutter cleaning. We do not do high-rise window cleaning or abseiling.

What are you doing to reduce your carbon footprint?

El Toro cares for the environment and is leading the industry in environmentally friendly work practise. Some steps already in place are:

  • Reducing car travel by using the internet and telephone wherever possible for quotes
  • Organising work in efficient routes to save on travel
  • Avoiding waste by being careful with the storage and use of all tools and detergents
  • Having machines serviced regularly to run at optimum levels
  • Disposing of rubbish legally
  • Detergent is never tipped down the drain and allowed to enter the water system
  • We are sparing with water usage and respect any water restrictions imposed by authorities 
  • Where possible, the towels and rags we use are recycled
We strive to be kind to the environment
Do you clean after building work?

Sometimes. This depends on several factors. However, we do understand that great care needs to be taken to avoid scratching the glass. This specialised type of window cleaning work is best left to the professionals!

Do you still come if it is raining?

We normally continue working if it is raining lightly. However, if we consider the weather dangerous for work, ie. stormy and wild winds, then we would re-schedule.

But doesn't rain make the windows dirty?

Not really. The three main reasons windows become dirty are:

  • Pollen & Dust/Pollution
  • Insect droppings
  • Finger prints

If these are present on the glass when it rains, the residue in the rain attaches itself to the dirt and often makes the windows look worse. So if the windows have recently been cleaned, then the rain will simply run off the clean glass and the windows continue to remain clean.

Do you clean fly screens?

Yes we do. However, if we are only cleaning one side of the windows, we will only clean the fly screens fitted on that side. Eg, we wouldn't clean internal fly screens if we're only cleaning the outside of the windows.
Keeping fly screens (also called fly wire or insect screens) clean helps to keep the windows clean too. Please mention if you have fly screens at your place.

Why do you ask for fly screens to be removed on Strata buildings?

Most strata buildings are designed with fly screens that need to be detached from the inside. This is because ladders cannot safely each over about 2 stories high, so there's no other way to take off the high fly screens.
We acknowledge that some people may not know how, or be able to remove their fly screens as requested. If this is a concern, please let us know - it may be possible to arrange for us to come through the apartment to assist.
Below are some examples of fly screen clips that need to be detached from inside:

Fly screen tab that needs to slide from inside

This slide tab needs to be released from inside to detach the fly screen

D-Clip which is designed to slide from inside fly screen to release it.

This D-Clip has a tab that slides to unclip the fly screen from inside the window

Fly screen plunge catch

Spring-loaded plunger clips are normally put on the inside of fly screens

Fly screen tab that needs to slide from inside

This kind of simple tab turns to lock or unlock the fly screen in place

D-Clip which is designed to slide from inside fly screen to release it.

Probably the most common kind of fly screen clip - this one is attached on the inside.

Fly screen plunge catch

Spring-loaded plunger clips are normally put on the inside of fly screens

What if I'm not happy with the job?

We aim to go above and beyond your expectations on every job we do. If you are not 100% satisfied, please bring it to the attention of the worker while he is there, and he'll be happy to do whatever it takes (within reason) to remedy the job. Please note, once 7 days after completion of the job has passed, weather, spider webs and other things could start to affect the quality of our work.
We get job satisfaction from getting sparkling results and our goal is to keep our clients coming back to us.

How do you window clean?

I'm often asked about tips on how to window clean, so I've prepared these two pages explaining our professional methods: Tips on How to Window Clean and How to Clean Small Window Panes.

Is it 'Window Washer' or 'El Toro Window & Gutter Cleaning'?

Windowwasher.com.au is the website address for El Toro Window & Gutter Cleaning. As for where does 'El Toro' come from?, you'll have to ask the cleaner himself about that!