Yes. The current rules for cleaning in Greater Sydney can be seen here, last updated 5th Nov 2021.
All our workers are fully vaccinated and can provide proof on request. On top of that, we also take the following precautions:
Most residential clients require their windows cleaned every 3 - 6 months. However, this can vary depending on many factors, such as traffic pollution, if the house is near the beach and is affected by salt spray, or if there are a lot of little children or pets putting dirty hands or paws on the glass, etc.
The cost for window cleaning small places generally starts from $150. However, it depends on the quantity and difficulty of access to the windows. Since every job is unique, our window cleaners are prepared to visit the job in person free of charge to give you a competitive quote - free of charge.
If the job is relatively straight forward, once you've filled in the 'Get a Quote' form, we can often give you the price straight away. Emailing photos will help too. For more complicated jobs, we are happy to pay a visit in person to provide you the window cleaning quote.
You can pay the window cleaner when he comes to do the job either by Cash, Bank Transfer or Credit Card (Amex, Visa or Master Card, only for domestic jobs). Our standard payment terms are 1 day from the invoice date, but this can be adjusted on mutual agreement.
Of course! All our window cleaners are willing and happy to provide you with a tax invoice.
We clean Residential, Commercial, Strata, Industrial, Schools/Colleges and Government building windows - inside and out. We can access just about any windows from ground floor up to 6 storeys high. We are also licensed to use cherry pickers over 11m.
We have police checks and working with children checks (wwcc), which are required for some Nursing Homes, Schools and Day Care Centres.
We can often carry out the job within the same week of your enquiry. If you're in a rush, please let us know and we might be able to speed things up for you. To help with that, please include in your enquiry the exact address with a good description of the job and if possible, a few photos.
Once you've made a booking and know the date and time for the window cleaners to arrive, we'll send you a reminder email a couple of days beforehand.
if we are cleaning the inside of your windows, please make sure your blinds are pulled up, curtains are opened and any personal effects or ornaments are removed from your window sills to allow us clear access.
Obviously, we clean the glass - streak free. We also wipe the window frames, sills, clean any fly screens (or fly wires) and remove spider webs from around the window area. We will remove a small amount of paint spots, bug marks and other hard marks.
We also include glass doors as 'windows'.
Cleaning window sill of an awning (wind-out) window
Cleaning the window sill of a sash window is a standard part of our window cleaning (when possible to open window)
We clean the frames of windows
We include cleaning (by brushing or wiping -not normally rinsing with water) fly screens as part of the window cleaning job
Below are descriptions of what is not included in our standard 'maintenance window cleaning' quotes. We want to be transparent so you completely understand what to expect with our service.
In most cases, we are can provide you with a quote to include the following items as extra:
Screwed in fly screens can take a lot longer to remove and refit. Therefore, we request that you let us know prior to quoting if you have these.
A small amount may not affect the price, but if there are a lot of screws for us to handle, we may want to adjust the quote accordingly.
We carry 'Phillips head' and 'flat head' screwdrivers with us.
Security screens such as 'Crimsafe' have special screws designed to be tamper-proof. This means that they need a licensed installer to remove them.
You cannot buy these tools from Bunnings or another hardware! Therefore, we cannot remove these screens.
We can spray running pure water through them to partially clean the windows, or in some cases can remove the window to clean it from inside.
Hard water stains, soap scum, lime scale, glass cancer, glass corrosion, metal leaching. These terms all mean similar things - that the glass doesn't appear clean, even after a normal window clean.
This can occur to glass when a high concentration of dissolved minerals runs over the glass. It's most common on windows that regularly get wet from sprinklers, swimming pools or driving rain that transfers water from fly screens to the glass.
The window feels rough to touch, is dull, not very shiny and over time, gradually looses it's transparency, becoming cloudy.
Special (acid-based) hard-water-stain removers are available to remove the mineral deposits and restore the glass's shine, but do not have a 100% success rate.
Glass with a lot of hardened marks, stickers or after renovation/construction grime needs special attention. It can be very time-consuming to do a thorough, careful job. You need the right tools, experience and temperament.
Please make sure to mention in advance if you have any glass like this for your job.
Cleaning heavy mould on window frames is not part of a standard 'maintenance window clean'.
Generally, we don't come across this kind of mould (pictured) very often. It is normally the result of condensation due to poor ventilation and temprature regulation in the room.
As it takes more time and effort to remove this, we ask for it to be mentioned to us before we send the final quote, so it can be factored in.
Side jams and head jams of sash windows do not normally get dirty. We do not clean this part of the window frame unless specifically requested beforehand.
The inside facing cross bar or bottom rail of sash windows is normally not included in a maintenance window clean.
This is beause in many cases, the top part of the window is rarely moved, and often becomes jammed. To be able to clean the cross bar, the top and the bottom panes of the sash window must be able to slide freely.
Window tracks, or window runners are not included in our maintenance window cleaning price.
This is the part at the bottom of a window frame where the window or glass door slides left or right.
We find that many clients don't want or don't need this part of the frame cleaned, so we don't want to charge everyone for it. Please ask us for a seperate quote to clean the window tracks if you would like that done.
Firstly, some windows can be accessed from inside. We also use poles and tall ladders where possible.
For windows above up to 6 stories that can't be accessed from inside, we have a long water-fed pole with pure water system which delivers sparkling results to glass the window frames. This
amazing technology can reach up to 70 feet, or 20 meters high!
It's safe to use - no chemicals and the worker stands safely on the ground.
See more about cleaning high windows here.
Yes. We are covered by $20 million Public Liability insurance and all workers are also covered by Workers Compensation Insurance. We are happy to forward a copy of the Certificates of Currency on request.
Yes. We can provide you with a SWMS once a job has been confirmed. Please let us know in advance if this will be required.
Yes we do. Since 2020, Sydney does not have 'water restrictions'. Instead, it has guidelines seen here to prevent water wastage. In summary, we can use running water for cleaning hard surfaces, window cleaning, gutter cleaning and pressure cleaning. However, we are not allowed to leave a tap running unattended.
We also do pressure cleaning/house washing, gutter cleaning and can use cherry pickers or scissor lifts to access high areas. We do not do high-rise window cleaning or abseiling.
El Toro cares for the environment and is leading the industry in environmentally friendly work practise. Some steps already in place are:
Sometimes. This depends on several factors. However, we do understand that great care needs to be taken to avoid scratching the glass. This specialised type of window cleaning work is best left to the professionals!
We normally continue working if it is raining lightly. However, if we consider the weather would make the job dangerous for work in (ie. stormy and strong winds), then we would re-schedule.
In our experience, the weather forecast isn't very reliable beyond about 24hrs. So, where possible, we prefer to make the decision to reschedule no earlier that on the day or the day before.
Not really. The three main reasons windows become dirty are:
If these are present on the glass when it rains, the residue in the rain attaches itself to the dirt and often makes the windows look worse. So if the windows have recently been cleaned, then the rain will simply run off the clean glass and the windows continue to remain clean.
Yes we do. However, if we are only cleaning one side of the windows we wouldn't clean internal fly screens.
Keeping fly screens (also called fly wire or insect screens) clean helps to keep the windows clean too. Please let us know if you have fly screens at your place.
In most cases, we cannot remove Crimsafe screens. If these are not removed prior to us doing the job, we can spray pure-water through the screen - which should clean away some of the dirt on the window, but not leave it spotless.
Please let us know prior to quoting the job if you have fly screens that are screwed in place. It can take quite a lot of extra time for us to handle these.
Most strata buildings are designed with fly screens that need to be detached from the inside. This is because ladders cannot safely each over about 2 stories high, so there's no other way to take off fly screens above that height.
We acknowledge that some people may not know how, or be able to remove their fly screens as requested. If this is a concern, please let us know - it may be possible to arrange for us to come through the apartment to assist.
Below are some examples of fly screen clips that need to be detached from inside:
A Slide Tab needs to be released from inside to detach the fly screen
This D-Clip has a tab that slides to unclip the fly screen from inside the window
Spring-Loaded Plunger clips are normally put on the inside of fly screens
This kind of Fan Tab turns to lock or unlock the fly screen in place
Turn (or Swivel) Clips are probably the most common way to fasten fly screens
Lift Tabs are common to see on most fly screens
We aim to go above and beyond your expectations on every job we do. If you are not 100% satisfied, please bring it to the attention of the worker while he is there, and he'll be happy to do whatever it takes (within reason) to remedy the job. Otherwise, feel free to contact us as soon as possible by email or phone.
Please note: By several days after completion of the job, weather, spider webs and other factors could start to affect the results of our work.
We get job satisfaction from getting sparkling results and our goal is to keep our clients coming back to us.
Technology is always looking at improving our lives, and many new advances have been made in the window cleaning industry in recent years. This article discusses a new Robot Window Cleaning machine. If you would like a great, reliable result on the glass, it seems like it's still best to use a professional window cleaner to do the job.
Windowwasher.com.au is the website address for El Toro Window & Gutter Cleaning. As for where does 'El Toro' come from?, you'll have to ask the cleaner himself about that!